Terms and Conditions of Service

 These terms and conditions govern your relationship with us, and apply when we enter into an agreement to provide migration services to you.

• In this document: ‘we’, ‘our’ and ‘us’ means IMMICO CONSULTANCY PTY LTD and/or the Registered Migration Agent(s) listed on page 1 of the agreement; whilst ‘you’ and ‘your’ means the client(s) to whom we have agreed to provide migration services, as listed on page 1 of the agreement.
  
• ‘The agreement’ means the document that details the migration services that we will provide to you, which both parties are to read, acknowledge and sign.
  
• ‘The application’ means the application covered by the agreement.
  
• ‘The relevant authority’ means the authority to which the application is to be submitted for assessment. For sponsorship, nomination and visa applications, this will be the DOHA (see below); for skills assessment applications, this will be the relevant skills assessing authority; for State or Territory nomination applications, this will be the relevant State or Territory government agency; for regional certification applications, this will be the relevant Regional Certifying Body.
  
• ‘DOHA’ means the The Department of Home Affairs.

Please read the following terms and conditions carefully before using our services.
By paying the invoice and using our services, you have read, understood and accepted these terms and conditions.

We provide Australian visa assistance services to help individuals prepare and submit their visa applications. However, we do not guarantee the approval of any visa application. Visa approval is solely at the discretion of the relevant immigration authorities, and we have no control over their decision-making process.

It is the responsibility of the applicant to ensure that they meet all the eligibility requirements for the visa they are applying for. We will provide guidance and information on the requirements to the best of our knowledge, but the final determination of eligibility lies with the immigration authorities. 

You are responsible for providing accurate and complete information during the visa application process. Any false or misleading information provided by the applicant may lead to the rejection of the visa application. 

All forms and contracts are confidential, implies that any forms or contracts handled by ImmiCo Consultancy are considered sensitive and private. This confidentiality commitment signifies that the organization recognizes the importance of safeguarding the information contained in these documents. Clients, employees, or any relevant parties involved can reasonably expect that their personal and business information will be kept secure. We also assert the prerogative to manage and, if necessary, circulate these documents when they are in line with our business operations or legal obligations. This balance ensures that ImmiCo Consultancy complies with privacy laws and regulations while still being able to carry out its services effectively. 

We will make every effort to assist you in a timely manner. However, visa processing times are determined by the immigration authorities and may vary. We cannot be held responsible for delays in the visa application process. The standard processing timeframe once the requirements are complete is a minimum of four weeks. Your application will take longer to process if: you do not complete the application form correctly, you do not include all the documents we request from you in the checklist, we experience a high volume of new applications. 

The standard and official communication will be made through the following channels below. The standard timeframe for response is within 24 to 48 hours unless we have a high volume of inquiries. Kindly reach out to us through our official email channels rather than using social media for communication. 

Immico Consultancy Business Emails: 

• info@immicoconsultancy.com
• admin@immicoconsultancy.com
• kaila.cruz@immicoconsultancy.com

Online Video Call platform:

• https://contact.immico.au

Our services are subject to fees, which will be clearly communicated to you before the commencement of our assistance. Our fees do not include the medical, biometrics, police clearance and other external processing fees to obtain requirements. Please check the respective websites for their fees as this may change without prior notice. Additional service fee and visa fees will apply if the visa application has been refused and you would like to submit a new application. Additional fees for GTE Statement, S56 Request for Additional Information, S57 Request for Additional Information, and other processes not outlined in the scope of work, will have a corresponding fee based on the forecasted number of hours to be starting from AUD 300. 

We do not offer refunds for our services regardless of the outcome of the visa application. Our fees are for the provision of our services, and our assistance does not guarantee the visa/application approval. The Refund policy for the ImmiCo Consultancy Professional Fee will be following the ACCC and Fair Trading. We may not be able to proceed with a refund due to a change of mind. On determining your eligibility for a refund, we will compute the amount of work rendered at the rate plus an administration fee of $300 is applied on refund requests. If your refund request has been approved, this will be paid on an installment basis within 120 days, which will be calculated by the finance department. An official request must be submitted using this link: https://form.jotform.com/immicoconsultancy/refund-request-form. 

Computation of Block of Work on the Service Fee

Your quotation and invoice represent an approximate calculation of the work involved, associated fees, and charges, based on the block of work outlined below. Rather than charging billable hours, we package the fees based on the forecasted value in time and resources spent for your application. However, on the computation of the refund, we will charge against the block of work rendered as per table below. An official computation of the refund will be issued to you within 7-14 days upon receipt of the official refund request. In some cases, we may consider a credit transfer to another service based on the remaining fees.

• Consultation and planning - $500.00
• Document Checklist and requirements - $1,000.00
• Assistance in gathering, reviewing, analysing the documents to strengthen the application. - $1,500.00
• 30-minute guided meeting with a consultant - $200.00
• Access to ImmiCo Online Portal and Questionnaire - $1,000.00
• Visa Submission, monitoring, and outcome notification - $1,000.00
• Enquiries from the start of the application until the outcome notification. - $3,000.00
• Updates on the ImmiAccount such as changes in circumstances like passport change, address change that occurs before the decision outcome - $1,000.00

 We will treat all information provided by you during the visa application process as confidential. However, we may be required to share information with relevant authorities or third parties as necessary to complete the application process. We reserve the right to terminate the contract if you import your application. 

We reserve the right to take legal action against any individual or entity found to be engaging in defamation against ImmiCo Consultancy or any associated parties and employees. Legal action may include seeking damages, injunctive relief, and any other remedies available under applicable laws. ImmiCo Consultancy prohibits anyone from making, publishing, or disseminating any false, misleading, or defamatory statements or content that may harm the reputation of the company and employees. If either Party breaches this defamation clause and legal action is pursued, the breaching Party agrees to indemnify the other Party for any reasonable legal costs, including legal fees and expenses, incurred in defending against the defamation claim. a "defamatory statement" is defined in accordance with the laws of defamation in Australia, and includes any statement, publication, or communication that could harm a person's reputation by exposing them to hatred, ridicule, or contempt. 

We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically. 

The Agency is not liable for any losses, damages, or consequences arising from the decisions of immigration authorities, including visa denials or delays. 

These terms and conditions are governed by and construed in accordance with the relevant laws including ACCC and Fair Trading. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction. 

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